Privacy Policy

The data controller in case of help.hybris.com is Hybris GmbH, Nymphenburger Straße 86, 80636 Munich, Germany (“SAP”), with its data protection officer Mathias Cellarius (privacy@sap.com).

SAP will store your IP address, geo-location, click behavior, search behavior, email, first and last name and user type (employee, partner, customer) (your “Personal Data”) only for as long as it is required plus, where applicable, any additional periods under applicable laws during which SAP has to retain your Personal Data.

SAP requires Personal Data to improve the service offering of help.hybris.com and enable you to get access to protected content of Hybris. Any provision of this information is entirely voluntarily for you. However, without this information it will unfortunately not be possible for SAP to make the relevant content available to you.

As part of a global group of companies, SAP has affiliates and third-party service providers within as well as outside of the European Economic Area (the “EEA”). As a consequence, whenever SAP is using or otherwise processing your Personal Data for the purposes set out in this Privacy Statement, SAP may transfer your Personal Data to countries outside of the EEA including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA. Whenever such transfer occurs, it is based on the Standard Contractual Clauses (according to EU Commission Decision 87/2010/EC or any future replacement) in order to contractually provide that your Personal Data is subject to a level of data protection that applies within the EEA. You may obtain a redacted copy (from which commercial information and information that is not relevant has been removed) of such Standard Contractual Clauses by sending a request to privacy@sap.com.

You can request from SAP at any time information about which Personal Data SAP processes about you and the correction or deletion of such Personal Data. Please note, however, that SAP can or will delete your Personal Data only if there is no statutory obligation or prevailing right of SAP to retain it. Kindly note further that if you request that SAP deletes your Personal Data, you will not be able to continue to use any SAP service that requires SAP’s use of your Personal Data.

If SAP uses your Personal Data based on your consent or to perform a contract with you, you may further request from SAP a copy of the Personal Data that you have provided to SAP. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. SAP will carefully consider your request and discuss with you how it can best fulfill it.

Furthermore, you can request from SAP that SAP restricts your Personal Data from any further processing in any of the following events: (i) you state that the Personal Data SAP has about you is incorrect, (but only for as long as SAP requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for SAP processing your Personal Data and you demand that SAP restricts your Personal Data from further processing, [or] (iii) SAP no longer requires your Personal Data but you claim that you require SAP to retain such data in order to claim or exercise legal rights or to defend against third party claims. Please direct any such request to privacy@sap.com.

If you believe that SAP is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country where you live or with the data protection authority of the country or state where SAP has its registered seat.

This website is not directed to users of an age of below 16 years. If you are younger than 16, you may not register with and use this website.

SAP may transfer your Personal Data within SAP’s group of undertakings to the extent necessary for internal administrative purposes.

SAP may anonymize Personal Data provided under this Privacy Statement to create anonymized data sets, which will then be used to improve its and its affiliates’ products and services.

Kindly note that any such use of your Personal Data for the purposes set out above is based on SAP’s legitimate interest to properly conduct its business and thereby fulfill its business purposes, in particular to foster the sale and turnover of its undertakings, to conduct its business in a specialized, synergetic, and thereby sophisticated economical manner and to prevent damage from its financial position, the result of its operation and cash flow due to criminal activities. You can at any time object against SAP’s use of your Personal Data for this purpose by sending an email to privacy@sap.com. In this case, SAP will carefully review any such objection and cease further use of the relevant information, unless SAP can claim compelling legitimate grounds for the use of the information, which override your interest in objecting or if SAP requires the information for the establishment, exercise or defense of legal claims.

SAP and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states, and of the United States of America. You acknowledge that, pursuant to the applicable export laws, trade sanctions, and embargoes issued by these countries, SAP is required to take measures to prevent entities, organizations, and parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through SAP’s websites or other delivery channels controlled by SAP. This may include (i) automated checks of any user registration data as set out herein and other information a user provides about his or her identity against applicable sanctioned-party lists; (ii) regular repetition of such checks whenever a sanctioned-party list is updated or when a user updates his or her information; (iii) blocking of access to SAP’s services and systems in case of a potential match; and (iv) contacting a user to confirm his or her identity in case of a potential match.

SAP may require your name, your postal or email address or geo-location to evaluate behavioral aspects by means of tracking. SAP may process tracking data in the context of SAP events for purposes of tracking attendance, determine the attendees’ interests in certain topics and identify drivers for the attendees’ satisfaction and dissatisfaction to optimize planning and investments for future events. Any such use of information is based on the consent you grant hereunder.

Additionally, this site uses SAP Web Analytics. SAP Web Analytics helps to analyze how users use the relevant site. The information generated (including a part of your IP address and a browser-ID) will be transmitted to and stored by SAP on servers in Germany. SAP will use this information only for the purpose of evaluating your use of the website and compiling reports on website activity for website operators - and finally, to improve SAP's websites.

By default, you are not tracked by this website. If you opt in, you consent to the processing of analytics data about you by SAP in the manner and for the purposes set out above. If you would like to opt out of SAP Web Analytics tracking, please specify your preference using the "Allow tracking" checkbox below. Once you assert this right, SAP will not process your Personal Data any longer unless legally required to do so. However, any withdrawal has no effect on past processing by SAP up to the point in time of your withdrawal. Please direct any such request to privacy@sap.com.

Allow tracking